We aim to give you the type of service that meets your requirements. With National Property Group you have three options:

1. Bronze Service - Rent collection and management

We set up direct debits to collect rent payments. Because we only accept direct debit payments, we are able to identify any missed payments or shortfalls on the day they occur. If a direct debit is cancelled by a tenant, we are informed of this, in most cases even before the payment is due.

We inform you of any missed, late or partial payments so that you can take these up with the tenant.

You also have access to your own online statement so that you can track exactly what's happening, and download this when required, for example for your annual tax return.

We make weekly payments to you as we think you'd rather have your money in your bank account rather than ours!

We charge just 5% commission of rent collected for our Rent Collection and Management service. 

2. Silver Service - Full management

We collect rents by direct debit, and chase late payments and arrears by phone, text, email and letter. Because we only accept direct debit payments, we are able to identify and address any missed payment s or shortfalls on the day they occur. If a direct debit is cancelled by a tenant, we are able to address this, in most cases even before the payment is due.

We make weekly payments to you as we recognise that you want to be able to control your cashflow. 

Our tenant vetting and guarantor requirements are designed to ensure that we only put reliable and responsible tenants into your properties. However there are still occasions when tenants miss a payment or are unable to pay the rent in full or on time, due to changes in their circumstances. Our philosophy is to work with them – invariably tenants want to keep the roof over their heads, and are keen to find a way to ensure this is the case. We do however expect them to realise that paying the rent is a responsibility to be taken seriously and to make every effort to pay arrears as quickly as they are able.

Tenants are issued with a Paypoint payment card so that any arrears payments can be easily paid by cash at Paypoint outlets and Post Offices. We can also take payments by debit and credit card or online. We believe in making it easy for them to pay us, so that we can pay you.

Silver Service includes advertising for and referencing tenants, and obtaining Guarantors, as well as handling all maintenance requests and statutory requirements such as Gas Safety checks and Electrical Performance Certificates. 

You also have the option of signing up to our national maintenance service, incorporating your existing Suppliers if you wish. Alternatively we can quote for any repairs as they occur, and you can then choose to use either us or your own tradesmen.

You can also use our 24 hour emergency call out service (for flooding, total electrical failure or property security issues). 

Silver Service is charged at 15% of rent collected, discounted to 7.5% for the first three months for new landlords. The only additional charge we make is for finding a new tenant, and is 50% of the first month’s rent. However we only charge this a maximum of once per 18 months per property – our view being that if we fail to find you a tenant who stays for 18 months, then you shouldn’t be expected to pay for us to fin you another tenant.

3. Platinum - Guaranteed rent service